Code of Ethics
Introduction
At Proper Tyres Limited, we are committed to conducting our business with the highest standards of ethics, professionalism, and respect for individuals, communities, and the environment.
Integrity and Honesty
We operate with honesty and transparency in all business dealings. We expect our employees, partners, and suppliers to act with integrity and uphold the law at all times.
Compliance with Laws and Regulations
We comply with all applicable UK laws and regulations, including:
- Consumer protection laws
- Data protection and privacy (UK GDPR)
- Environmental and health & safety regulations
Fairness and Equality
We are an equal opportunity employer and do not tolerate any form of discrimination or harassment. We promote a work environment that is inclusive, respectful, and free from bias based on race, gender, age, religion, disability, or any protected characteristic.
Customer Commitment
We are committed to delivering quality products and services that meet the expectations and needs of our customers. We handle complaints professionally and seek to resolve issues fairly and promptly.
Respect for Privacy
We respect the privacy of our customers, employees, and stakeholders. We handle personal data responsibly and in compliance with applicable privacy laws, particularly the UK GDPR.
Delivery and Fitting
We offer tyre fitting or home delivery services based on your location. Estimated times are provided but not guaranteed. We are not liable for delays beyond our control (e.g., courier or supply issues).
Sustainability and Environmental Responsibility
We strive to reduce our environmental impact and promote sustainable practices. We encourage responsible sourcing, recycling, and energy-efficient operations wherever possible.
Anti-Corruption and Bribery
We have zero tolerance for bribery, corruption, or unethical behaviour. Employees and representatives must never offer or accept bribes or engage in practices that could compromise our reputation or legal standing.
Accountability and Reporting
All employees and business partners are expected to report any unethical behaviour or policy violations. Reports can be made confidentially and without fear of retaliation.
Review and Enforcement
This Code of Ethics is regularly reviewed and updated to reflect our evolving values and obligations. Breaches of this Code may result in disciplinary action or termination of contracts or employment.